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Interview with Mufid, patient in Nairobi

Kibura, the nearby low-income area he grew up in

Mufid, 31 years old, grew up in the Kibura, one of the biggest low-income areas of Nairobi. When he became an architect, he was able to move to the outskirts of Kibura and have an apartment for him, his wife and his daughter. He likes to listen to gospel music, play football and travel around Kenya.

Staying healthy

He follows an approach that he calls "live healthy, stay wealthy". He cooks all his own food, doesn't eat out and provides a diverse diet for him and his family. As he grew up between the channa houses - places that make illicit brew in the low income area - he wanted to make sure his kid will grow up in a safer, healthier environment. He and his family get checked at the doctor often to make sure everything is ok, especially with the daughter, who can't explain what she is feeling.

Qualified pharmacies
"I don’t like chemists, most of them don’t have a license and can’t do the tests. After the crackdowns every 3 months i see which ones stay open and then I know they are legit. They have a card on the wall to say they are registered”

Living close to Kibura, he knows a lot of chemists are not actually qualified. That is why he follow these governmental crackdowns to make sure they are legit.

Mufid, trying to read what medicine he is taking.

Creating Resistance
"I have a bacterial infection in my intestine - Ameba - that comes from contaminated food and water. I got it from getting corn from a street stall."

He has been plagued with a stomach problem for the last 18 months which he calls Ameba (might be Amoebiasis, a parasite), which he says is a bacterial infection. He has been on different antibiotics in this period, but it has been returning each time. After the 4th recurrence, the doctors said he has become resistant and that he would need to be treated with a stronger kind of antibiotics.

“I don’t consider the price as a hindrance to getting healthy”

These stronger antibiotics cost him 4000 KES each month, which is a considerate amount of money for the family.

Showing SmartPrescription

Prototype Feedback

Smart Prescription

“Yes, I never read the packaging. It would be good to have it in laymans terms”

On using a service to check if the prescription given by the doctor was correct

"I am not interested in checking whether it was correct diagnosis - I trust my doctor, would not be getting a second opinion on that"

First Opinion

He doesn’t want to put his symptoms in or talk to the doc on text - calling is better because I can do it when I’m walking around.

"Sometimes I don’t have the time to go in person so this would be great. Otherwise face to face is still better."
“How can you be sure enough to prescribe on the phone without tests?”

Serious Stories
"This is good, so many people are becoming resistant. It’s important to know about resistance."

Numbers/statistic route works best he thinks.

“This would help people to go to the proper doctor for a prescription more often”